I’m a designer, researcher, facilitator and teacher living in Edinburgh, Scotland’s beautiful capital
I conduct behavioural research for design and I train and coach user experience designers. I’m a trained teacher in the Interactive Teaching Method and teach Alexander Technique.
I work with large organisations, small businesses and individuals
I combine expertise from multiple disciplines, bringing a unique blend of skills and insights to help people make effective changes.
My focus on enhancing human experiences can help whether you’re creating a new product or service, improving an existing one, or, if you’re interested in personal development using the Alexander Technique.
Why human-centred design?
To avoid this scenario:
You’re interacting with something and:
- It doesn’t do what you need
- Does things in a way that confuses or frustrates you
- Hasn’t done what you expected it to do, or thought it had done
For example:
- A website that directs you round in circles looking for information
- Pulling a door to open it when you should push it, simply because there’s a handle
- Not getting (or successfully canceling) your online grocery delivery because you didn’t realise you had to click ‘save’
This not only frustrates the people using the product or service, it costs organisations – money for support and a reputation hit.
I can help you to avoid this.
Work with me to design products and services which meet end-user needs.
Work with me
User research
Learning what people do and why so you can create useful things that people need.
User experience design
A human-centred design process for designing products and services that people want and like to use.
Usability testing
A structured process for learning whether people can use your product or service easily.
Workshop facilitation
Bring people together to make decisions and save time and effort.
Collaboratively and inclusively design products and services with a multi-disciplinary group.
Training, coaching, teaching
I train and coach people in human-centred design practices: User Research and User Experience Design.
I teach according to the Interactive Teaching Method, which I studied when I trained to teach Alexander Technique.
You must be logged in to post a comment.