Company Intranet content was out of date and therefore not used.
Information was organised in a way which reflected historic responsibilities. If you didn’t know the history of company and its changes it was difficult to find information.
It was not easy to update content.
The design and layout were different for each department’s section giving a disjointed user experience.
The company’s Staff Handbook was print-only and updates had to be printed and circulated to all staff.
Company news was not fully integrated with the intranet and internal communication was negatively affected.
Methods
Requirements analysis with department managers and company directors.
Information Architecture (card sorting, paper-based hierarchy testing)
User Journey flows
Graphic Design and front end web page build (HTML and CSS)
Content production
Collaboration with HR to re-format the Staff Handbook to web format
Set up Intranet testing group including a staff representative from each department who took part in design exercises throughout project.
Outcomes
Project completed to agreed deadlines with Project Manager and Technical Director
Centralised knowledge management and information sharing by providing a new information architecture and design, online news, an online staff handbook and an up to date area for each department.