Higher Education

I help you make university services easier to use, easier to manage, and easier for multiple teams to contribute to consistently.

The value in working with me is not simply “better design”. It is less friction, fewer avoidable problems, clearer decision-making, and a service that works better for students, staff, academics, applicants, partners and professional services teams.

I work with contributors and delivery teams and turn insight into practical improvements:

  • Clearer journeys
  • Simpler pages
  • Better forms
  • More useful content structures
  • Coherent interactions across the service

Confident decisions, backed by evidence

In large universities, decisions can be influenced by politics, legacy processes or the loudest voice. User research provides a shared evidence base.

This helps service managers make clearer decisions and explain them to senior stakeholders, contributors, and delivery teams.

Instead of saying, “We think this is a problem,” you can say, “We observed users struggling with this step, this is the impact and how we can address it.”

Fewer avoidable enquiries

Improving the user experience can reduce repeated questions, misdirected enquiries and avoidable support requests.

Coherent service across departments

Service users just want to complete their task regardless of who owns the service.

A UX approach helps make the service feel joined up, even when many teams contribute behind the scenes.

Starting is quick and simple

Our starting point will depend on your goals and where you are in your process.

I work with you to determine outcomes and activities. We’ll also agree on the timescale and budget.

What would you like to achieve?

Book a short video call, I’d love to hear from you