DRS, Data and Research Services internal online company news

Online internal newsletter 2004-05 Challenges Internal news was not shared effectively so staff did not know what was current in the company. A newsletter produced to print quality was being delivered over the Intranet in a PDF which could not…

Open University content authoring tool

Content Authoring Tool for e-learning course authors and publishers 2010 A department of The Open University was producing bespoke e-learning courses for businesses. There were inefficiencies in the course production process which led to courses taking longer than estimated to produce…

Student Loans Company

Application process for loans for full-time study 2012-13 Re-design the online application for a student loan for a full-time course. Old online application was very confusing and time consuming to complete. In tests people took up to 2 hours to complete…

Design and build a new Company Intranet 2004-07

DRS Data & Research Services Intranet


  • Company Intranet content was out of date and therefore not used.
  • Information was organised in a way which reflected historic responsibilities. If you didn’t know the history of company and its changes it was difficult to find information.
  • It was not easy to update content.
  • The design and layout were different for each department’s section giving a disjointed user experience.
  • The company’s Staff Handbook was print-only and updates had to be printed and circulated to all staff.
  • Company news was not fully integrated with the intranet and internal communication was negatively affected.